Privacy Policy

We recognize that your privacy is important. This document outlines the types of personal information we receive and collect when you use Feelbetter Counselling, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

Your personal information will be kept in accordance with the Data Protection legislation on the basis that you have given your consent to information about you being held by the therapist, which means that they will:

• use your contact details only to get in touch with you about matters relating to your therapy, such as appointments and to provide helpful information, where appropriate, unless you have given your explicit consent for the therapist to contact you for other purposes.
• retain notes of your treatment for a period of 7 years, in accordance with professional requirements and will take steps to ensure the security of the record.
• not share your personal information with other individuals or organisations, except where they have reason to believe you or others to be at risk, or where there is a legal duty to disclose it, or as otherwise specified, if applicable. (If the last clause is applicable, your therapist will explain it to you.)
• provide you with free access to the information they hold about you, should you wish.

If you have concerns about the accuracy or management of your personal information, please tell me know. If you are not satisfied with their response, you can contact the Information Commissioner’s Office (https://ico.org.uk/concerns/, Telephone 0303 123 1113) and/or the HGI (see below).

 Outcome measures

I may use various measures in order to gauge your response to treatment. If you are happy to do so, you will be asked to fill out some brief questionnaires before and after therapy sessions.

Your personal details and the information from the questionnaires will be treated as strictly confidential and in accordance with the terms of the data protection legislation. With your permission, the anonymised data from the questionnaires will be transferred to a secure database to be used for service evaluation and research.

I  have a ‘Confidentiality Statement’ for you to sign.  This will be taken to represent your agreement for your anonymised data to be used for service evaluation and research. You can withdraw your consent to this at any time by me.

Concerns

If you have any concerns about your experience of receiving human givens therapy please contact the Human Givens Institute:

Address: The HGI Membership Secretary, Human Givens Institute, Chalvington, East Sussex, BN27 3TD, UK

Telephone: 01323 811662

E-mail: complaints@humangivens.com;

Website: www.hgi.org.uk.

HGI Complaints Procedure: http://www.hgi.org.uk/register/complaints.htm

The Human Givens Institute’s Code of Ethics and Conduct can be viewed at: www.hgi.org.uk/ethicspolicy.htm. If you would like a paper copy of the Policy, please contact the Human Givens Institute.

How You Can Correct or Remove Information

We provide this privacy policy as a statement to you of our commitment to protect your personal information. If you have submitted personal information through our website and would like that information deleted from our records or would like to update or correct that information, please our Contact page.

Agreeing to Terms

If you do not agree to Feelbetter Counselling Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.

Your use of this site indicates acceptance of this privacy policy.